FAQ
Q - How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your shipment. You can also check the status of your order by logging into your account and visiting the "Orders" section.
Q - How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location and shipping method, but most orders arrive within 5-7 business days. If there are any delays, we will notify you promptly.
Q - Do you offer expedited shipping?
Yes! We offer expedited shipping options at checkout. Please note that additional shipping charges will apply depending on the shipping method and destination.
Q - Do you ship internationally?
Yes, we do ship internationally! International shipping fees and delivery times vary by location. Please ensure you enter the correct shipping address at checkout to avoid any delays or issues with delivery.
Q - What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact us as soon as possible at support@kaidais.com. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement, if applicable.
Q - Can I change my shipping address after placing an order?
Once your order has been processed and shipped, we are unable to change the shipping address. Please make sure your shipping address is correct before completing your order. If you notice an error after placing your order, please contact us immediately, and we will do our best to assist you.
Q - What should I do if I receive the wrong item?
We apologize for any mistakes! If you receive an incorrect item, please contact us at sales@kaidais.com with your order details and a photo of the product. We will arrange for a return and send you the correct item as quickly as possible.
Q - Can I add items to an order after it has been placed?
Unfortunately, once an order is placed and processed, we cannot add additional items. If you would like to purchase more items, you will need to place a separate order.
Q - How do I request a refund for my order?
If you would like to request a refund, please contact us within 30 days of receiving your order. You can initiate a return through our [Returns Center], and once the returned items are processed, we will issue a refund to your original payment method. Please note that the cost of return shipping is the responsibility of the customer.
Q - Can I cancel my order after it’s been placed?
Once an order has been placed and processed, we are unable to cancel it. Our team works quickly to get orders ready for shipment, so please double-check all order details before confirming your purchase. If you need to make changes, please reach out to us as soon as possible, and we will do our best to assist you before the order is shipped.